Business Insights Analyst
1 month ago
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in 12 countries.
Key Responsibilities:
As a Business Insights Analyst at TaskUs, you will be responsible for delivering key client analytics and consulting projects. You will develop analytical insights that measure our clients' performance across key inputs, such as content quality, compliance, performance metrics, and customer experience. Based on this data, you will articulate key insights and best practices, provide recommendations on the overall campaign strategy, set ambitious revenue and/or performance objectives, and assist internal partners in defining detailed action plans to reach these goals.
Additional Responsibilities:
You will lead the development of monitoring tools and dashboards to report on key results achieved by business and draw out insights on further optimization opportunities. You will also be responsible for breaking down and communicating reports and opportunities to key operational partners. Additionally, you will be involved in the maintenance of the back-end and front-end architecture of the BIDS reporting for the specific campaign(s) you support.
Requirements:
To be successful in this role, you will need at least two years of experience working in consulting, business intelligence, strategy, or similar teams. You will also need a bachelor's degree in business, business intelligence, data analytics, statistics, or equivalent experience. Strong problem-solving skills, analytical mindset, and excellent communication skills are essential. Experience with data visualization tools, such as Tableau or Power BI, and SQL is highly preferred.
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