Sports Entertainment Customer Service Expert
2 weeks ago
At DAZN, we are revolutionising sports entertainment and shaping world-class customer service. As a Social Media Agent, you will deliver top-notch customer support to global DAZN sports fans across social media and digital channels.
Digital transformation is driving change in the sports industry, and DAZN is at the forefront of this revolution. We put our customers first, and our Customer Services team plays a vital role in making this happen.
You will be responsible for delivering an exceptional experience to our online fans by providing timely assistance through our social media support channels. Your primary goal is to be the voice of DAZN as a brand on socials, building strong relationships with our community while identifying their needs and addressing any issues promptly.
A day in the life of a Social Media Agent at DAZN includes real-time events coverage, community management, social sentiment analysis, managing and reviewing escalations, and VIP support. You will work closely with Content, PR, Product, CRM, and Customer Service teams to develop and improve processes, provide feedback, and identify customer needs.
To excel in this role, you should have:
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