Global Service Manager for Life Sciences Mass Spectrometry
2 weeks ago
About Thermo Fisher Scientific
We are a world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
Role Overview
This role offers the opportunity to work with cutting-edge technology and join a respected organization that has an exceptional strategy for the near term and beyond.
Job Description
- We are seeking a skilled professional to carry out onsite installation, qualification, repairs, preventive maintenance, and on-site/virtual support of Thermo Fisher Scientific's range of LSMS/LCMS/IOMS equipment.
- The primary responsibility will be for the Asia Pacific Region (excluding China).
- You will conduct training sessions for customers on the equipment operation, calibration, and maintenance.
- Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
- Ensure compliance with customer SLA, industry standards, and internal critical metric objectives.
- Maintain close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
Required Skills and Qualifications
- Bachelor's Degree in Instrumentation/Electronics Engineering.
- 10+ years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/In-organic MS) equipment.
- Conduct on-site installation of MS equipment and follow testing procedures to ensure accurate working.
- Cultivate and develop positive working relationships with customers, end users, and company personnel.
- Timely completion and submission of the FSR (field service reports).
- Provide training for customers and users on system operation/maintenance.
Benefits
We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. This role provides outstanding career and development prospects within an innovative and forward-thinking organization that stands for integrity, intensity, involvement, and innovation.
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