Global Service Manager for Life Sciences Mass Spectrometry

2 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

About Thermo Fisher Scientific

We are a world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

Role Overview

This role offers the opportunity to work with cutting-edge technology and join a respected organization that has an exceptional strategy for the near term and beyond.

Job Description

  • We are seeking a skilled professional to carry out onsite installation, qualification, repairs, preventive maintenance, and on-site/virtual support of Thermo Fisher Scientific's range of LSMS/LCMS/IOMS equipment.
  • The primary responsibility will be for the Asia Pacific Region (excluding China).
  • You will conduct training sessions for customers on the equipment operation, calibration, and maintenance.
  • Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
  • Ensure compliance with customer SLA, industry standards, and internal critical metric objectives.
  • Maintain close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.

Required Skills and Qualifications

  • Bachelor's Degree in Instrumentation/Electronics Engineering.
  • 10+ years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/In-organic MS) equipment.
  • Conduct on-site installation of MS equipment and follow testing procedures to ensure accurate working.
  • Cultivate and develop positive working relationships with customers, end users, and company personnel.
  • Timely completion and submission of the FSR (field service reports).
  • Provide training for customers and users on system operation/maintenance.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. This role provides outstanding career and development prospects within an innovative and forward-thinking organization that stands for integrity, intensity, involvement, and innovation.


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