Cybersecurity Relationship Manager
1 week ago
Forescout Technologies Inc is a leading provider of automated cybersecurity solutions, empowering organizations to maintain continuous alignment of their security frameworks with their digital realities. Our technology is at the forefront of the industry, and we are committed to delivering exceptional customer experiences.
Job Description
We are seeking a highly motivated and results-driven Cybersecurity Relationship Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our global customers, ensuring they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions.
Key Responsibilities:
- Establish relationships with customers across the globe through regular correspondence and meetings to understand their complexities and how Forescout's solutions can meet their business and technical objectives.
- Develop clear retention goals and milestones for the customer to work towards.
- Track the customer journey and proactively engage with customers to ensure product stickiness, offering remote guidance and support using best practices to ensure customer objectives are achieved.
- Assist customers as needed with setting up and navigating Forescout deployment using available documentation, guides, materials, and support services.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Proactively manage account escalations with internal stakeholders.
- Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products/services for their needs.
- Ensure customers see the ROI from Forescout throughout the customer lifecycle from onboarding through to expansion.
- Communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities.
- Be the voice of the customer internally to focus on execution, continuous improvement, and customer outcomes and success.
- Document outcomes, risks, metrics, and customer feedback to create references for repeatable successes.
Requirements:
To succeed in this role, you will need:
- 2-3 years of experience in customer service or customer success position strongly preferred.
- Some knowledge of cybersecurity products, specifically covering REM, NAC, and XDR.
- Technical knowledge of Forescout products, preferred.
- Experience working with brand image and promoting value through customer experience.
- Project coordination and management experience, a plus.
Benefits:
Forescout Technologies Inc offers a competitive salary of $85,000 - $115,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development in a dynamic and innovative environment.
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