Accounting Operations Leadership Position
21 hours ago
Company Overview: Indevia Accounting, Inc. is a rapidly growing accounting firm dedicated to delivering high-quality services to small to medium-sized companies in the US.
About the Job: We are seeking an experienced Manager of Operations and Service Delivery to lead the transformation of accounting from a craft to a replicable process.
Key Responsibilities:
- Drive Service Level Agreement (SLA) metrics and provide leadership in dealing with overall operational and client issues
- Ensure client satisfaction with performance
- Implement Operational Excellence and Productivity improvement initiatives
- Build and maintain a departmental structure and operating standards
- Develop and implement talent plans to meet organizational needs
- Coordinate resource deployment across all processes
Requirements:
- A Master's or bachelor's degree in commerce, or a related field
- 8-10+ years of experience in a related field
- Experience in Business Process Outsourcing (BPO) or accounting for Quick Service Restaurant (QSR) clients
- Strong leadership and service mindset
- Deep understanding of accounting value creation
- Entrepreneurial spirit, excellent communication skills, and project management experience
Preferred Skills:
- Knowledge of Microsoft Dynamics, Sage 100, QuickBooks, or R365
What We Offer:
- Rapid growth opportunities
- Excellent interpersonal communication skills
- Customer service orientation
- Strong project management and product ownership
Estimated Salary Range: $120,000 - $180,000 per annum, depending on experience.
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