Content Reviewer, Arabic, Amazon

4 weeks ago

Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Summary

Become a key member of a team dedicated to the quality of advertising that, when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a Kindle with ads customized for you. It's a win for our customers, a win for our advertisers and a win for Amazon.

About the Role

Amazon is investing heavily in building a world-class advertising business, and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-leading products.

Key Responsibilities
  1. Organic Product Review
  2. Training & Coaching
  3. Maintaining Updates & Documentation and Monitoring Workflow

This role includes rotational shift patterns (incl. morning, afternoon, evenings, and weekends). The Content Reviewer is specifically centered around the meticulous moderation of advertisements across various product categories within the Amazon Ads platform. The core objective of this team is the enforcement of Amazon's ad policies, ensuring that vendors seeking to promote their offerings comply with these guidelines.

This crucial task serves to safeguard Amazon's customers from encountering shocking, inappropriate, or objectionable content while navigating the platform. Therefore, it implies the vast majority of the time is spent in content moderation. This activity is performed with different programs in which an employee will be trained according to their competencies.

Policies and ways of working are constantly updated to maintain a continuous improvement, which means the content reviewer must be willing to keep learning and updated. Flexibility and constant re-learning via instructor-based / self-paced learning tools are key abilities.

Other activities would include individual or group improvement projects and development of new skills, as well as ticketing resolution with doubts from advertisers.

About the Team

While content moderation is an individual-based job, teamwork is really important in this role. Daily meetings are held in which new policies or its changes and updates are communicated and the workload is distributed. The team presents a really cooperative spirit and works to reach common goals.

You will find an inclusive and diverse team which advocates for the team-based problem-solving. The communication is open and relaxed, and the workload is fairly distributed. Team buildings are often held, and the atmosphere is respecting all individuals.

Basic Qualifications
  • Bachelor's degree in any discipline
  • Fluency in Arabic language and English
  • Candidate should demonstrate Arabic and English language proficiency in verbal, writing, reading, and comprehension
  • Working knowledge of Computer Applications like MS Word and MS Excel
  • Web Search skills and knowledge of Wikipedia
  • Familiar with Internet search tools
  • Willingness to work on English as well as Arabic reviews
Preferred Qualifications
  • Good awareness of Arab culture and current affairs in order to identify items that are likely to be controversial to customers
  • Working knowledge of Microsoft Office Applications (Access, Excel, PowerPoint, and Word) to maintain reports and metrics
  • Web search skills and knowledge of Wikipedia
  • Good data evaluation and mining skills
  • Familiar with internet search tools
  • Familiarity with online retail (e-commerce)
  • Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues
  • Ability to work in a diverse environment

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