Zoho Product Manager
3 weeks ago
This role is responsible for managing and optimizing the company's use of Zoho products, including CRM, Projects, Desk, and other Zoho applications. The ideal candidate will have a strong understanding of Zoho's suite of applications and experience in managing CRM systems.
- Zoho CRM Management:
- Administer and maintain the Zoho CRM system, ensuring data integrity and configuring modules, fields, workflows, and reports to meet business requirements.
- Monitor CRM performance and troubleshoot issues as they arise.
- Process Automation:
- Design and implement automated workflows within Zoho applications to improve efficiency.
- Work closely with different departments to identify opportunities for automation and process improvement.
- User Support and Training:
- Provide support to end-users, resolving technical issues related to Zoho applications.
- Conduct training sessions and create user documentation to help team members effectively use Zoho products.
- Data Integrity and Reporting:
- Ensure the accuracy and integrity of data within Zoho applications.
- Generate and analyze reports to provide insights into business performance.
- Integration and Customization:
- Integrate Zoho applications with other third-party tools and systems.
- Customize Zoho applications using Deluge scripting, API integration, and third-party tools as required.
- Continuous Improvement:
- Stay updated with the latest Zoho product features, updates, and best practices.
- Proactively recommend and implement enhancements to the Zoho environment to support business growth.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 2+ years of experience working with Zoho products, particularly Zoho CRM.
- Strong knowledge of Zoho Creator, Zoho Books, Zoho Projects, and other Zoho apps is a plus.
- Experience with Deluge scripting and API integration.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills with the ability to train and support end-users.
- Ability to work independently and manage multiple projects simultaneously.
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