Zoho Product Manager

3 weeks ago


Delhi, Delhi, India ELT Corporate Private Limited Full time
Zoho Executive Job Description

This role is responsible for managing and optimizing the company's use of Zoho products, including CRM, Projects, Desk, and other Zoho applications. The ideal candidate will have a strong understanding of Zoho's suite of applications and experience in managing CRM systems.

  1. Zoho CRM Management:
    • Administer and maintain the Zoho CRM system, ensuring data integrity and configuring modules, fields, workflows, and reports to meet business requirements.
    • Monitor CRM performance and troubleshoot issues as they arise.
  2. Process Automation:
    • Design and implement automated workflows within Zoho applications to improve efficiency.
    • Work closely with different departments to identify opportunities for automation and process improvement.
  3. User Support and Training:
    • Provide support to end-users, resolving technical issues related to Zoho applications.
    • Conduct training sessions and create user documentation to help team members effectively use Zoho products.
  4. Data Integrity and Reporting:
    • Ensure the accuracy and integrity of data within Zoho applications.
    • Generate and analyze reports to provide insights into business performance.
  5. Integration and Customization:
    • Integrate Zoho applications with other third-party tools and systems.
    • Customize Zoho applications using Deluge scripting, API integration, and third-party tools as required.
  6. Continuous Improvement:
    • Stay updated with the latest Zoho product features, updates, and best practices.
    • Proactively recommend and implement enhancements to the Zoho environment to support business growth.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 2+ years of experience working with Zoho products, particularly Zoho CRM.
  • Strong knowledge of Zoho Creator, Zoho Books, Zoho Projects, and other Zoho apps is a plus.
  • Experience with Deluge scripting and API integration.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues.
  • Strong communication skills with the ability to train and support end-users.
  • Ability to work independently and manage multiple projects simultaneously.

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