Network Support Engineer
4 weeks ago
We are seeking a skilled Network Support Engineer to join our team at Recruitment Firm. As a Network Support Engineer, you will be responsible for providing technical support and maintenance for our data center infrastructure.
Key Responsibilities:- Configure and troubleshoot L2 and Layer-3 protocols using templates
- Work with Firewall Devices - Fortigate, Sophos, etc
- Provide client support - L1 / L2 level
- Troubleshoot outages - L1 / L2 Level
- Perform maintenance activities - L1 / L2 level
- Monitor / Health checks of devices, connectivity, etc
- Create and maintain documentation
- Apply development/debugging in Linux env using Python [SDK + API]
- Debug/Troubleshoot client-side issues on B2B environments
- Familiarity with ticket-based case management
- Notify and escalate on back channels [L3 Support and developers] to local and remote management while staying engaged technically with the customer
- Rapidly research through both internal and external knowledge base while maintaining engaged with the customer
- Configure and troubleshoot the issue with RAID configurations using tools like mdadm and smartctl
- Knowledge of PCI and PCIe and troubleshoot PCI issues using tools like lspci and lshw
- Host from the Service Processor from the host using tools like RKVM, IPMI tool
- Knowledge of booting a system in order to run a rescue process
- Describe the configuration and troubleshooting of users and groups
- Knowledge of configuration file locations and related commands such as user-, group-, id, getent, passwd, etc
- Knowledge of interact with Red Hat and Ubuntu Support and diagnostic collection with tools such as SOS Report, case filing techniques
- Log file locations / assess OS health using the journalctl command and flags/switches
- Describe how to use both RedHat and Ubuntu Services management and how to start, stop and debug a failing service.
- Describe the packaging for both Red Hat and Ubuntu and how to upgrade, downgrade and troubleshoot failures using tools such as apt, yum, dnf, etc.
- Describe setup of crontab scheduling, log rotation
- Describe setup and configuration of Auditing
- System performance monitoring using tools such as top, mem, strace, iostat, vmstat, htop, iotop
- Understand basic IP services like routing, netstat -r, name services, DNS
- Configure IP number as per standard 'classes' and configure and troubleshoot sshd
- Understand the basics of shell scripting specifically bash
- Should have understanding of the difference between containers and VMs
- Data Center Interaction: Configure and troubleshoot NFS storage, LDAP, DNS configurations
- Knowledge of standard networking protocols like Spanning Tree (STP, different types), LAG, VLAN (tagged vs untagged)
- Manage a 'managed switch', simple troubleshooting of port-down, Firewall and NAT knowledge, accessing 'mgmt interface' and 'serial console'
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