Housekeeping Operations Manager

1 month ago


Goa, India Accor Full time
Job Title: Housekeeping Manager

Accor is seeking a highly skilled and experienced Housekeeping Manager to join our team.

Job Summary:

The successful candidate will be responsible for managing the hotel's housekeeping department, ensuring that all service standards are met and that guests receive a high level of service and satisfaction.

Key Responsibilities:
  • Manage the housekeeping department to provide courteous, professional, and efficient service to guests.
  • Lead and manage all aspects of the housekeeping department, ensuring that all service standards are followed.
  • Handle guest concerns and react quickly to ensure memorable moments for our guests.
  • Maximize room revenue through participating in yield management meetings and implementing supporting revenue management strategies.
  • Ensure that all housekeeping staff are trained and equipped to provide excellent service to guests.
Requirements:
  • Minimum 8-10 years of experience in a similar role in an international environment.
  • Strong operational and technical knowledge.
  • Strong customer-focused and relationship management skills.
  • Excellent verbal and written communication, analytical, and reasoning skills.
  • Strong process orientation, leadership abilities, and organizational skills.
  • Entrepreneurial skills, thinks out of the box.
  • Able to drive change and look for operational efficiencies/synergies across the network.
  • Go-getter, comfortable taking ownership of projects and expanding scope of responsibilities.
  • Dynamic and result-oriented.
What We Offer:
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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