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Enterprise Systems Architect
4 weeks ago
Job Description:
We are seeking a highly skilled Senior Salesforce Administrator to join our Business Applications Team at New Relic, Inc.
As a Senior Salesforce Administrator, you will be responsible for handling the enterprise aspects of our platform, understanding business requirements, and translating them into effective solutions.
Your primary objective will be to work side-by-side with Salesforce Administrators and Developers, utilizing agile principles and the scrum framework to deliver high-quality build iterations within the tools we manage.
Key Responsibilities:
- Talk to end-users and operations leaders to understand requirements, challenge assumptions when appropriate, and translate those requirements into technical specifications.
- Build new features and functionality in our Salesforce Org with custom objects, custom fields, page layouts, and lightning pages.
- Automate processes with workflow rules, validation rules, process builder, and flows.
- Identify reports and dashboards to measure the impact of build iterations.
- Support end-users in real-time with issues relating to Salesforce and supported applications.
- Deliver projects through our release management process.
- Lead all aspects of 3rd party application use and support.
Requirements:
- Salesforce Administrator Advanced Administrator Certification;
- Understanding of data structures, data modeling, & database schema;
- Experience building with Salesforce Lightning User Interface;
- Strong qualitative and quantitative mathematical skills;
- Strong business acuity in sales operations and customer success
- Analytical skills to improve quality of iterative builds;
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization
Preferred Qualifications:
- Experience implementing Salesforce CPQ with Docusign and Billing Zuora) integration highly desirable
- Experience with Gainsight strongly preferred
- Experience with Anaplan preferred
- Agile scrum master or product owner training
- Bachelor's Degree in Computer Science, Management Information Systems, Business or the equivalent related experience.
At New Relic, Inc., we foster a diverse, welcoming and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Equal Opportunity Employer
