Senior Service Delivery Manager

4 weeks ago


Bengaluru, Karnataka, India Microland Full time

Job Summary:
We are seeking a highly skilled Senior Service Delivery Manager to join our team at Microland. The successful candidate will be responsible for leading our service management team and ensuring excellent customer service.

Key Responsibilities:
1. Provide customers with information and support to rent or purchase equipment that meets their project needs.
2. Develop contracts for commercial contractors and developers who require ongoing equipment rental or purchase services.
3. Train sales staff on best practices for upselling, customer satisfaction, and brand promotion.
4. Manage our work order system, including invoice logging and generating service invoices.
5. Instruct customers on equipment operation, care, and maintenance.
6. Inspect rental equipment upon return and process refunds for any observed damage.
7. Drive sales growth across all channels through effective hiring, training, and management approaches.

Requirements:
Any graduate with a strong background in service management and customer service. Certification in ServiceNow is highly desirable.



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