Artificial Intelligence Engineering Director
3 weeks ago
Job Title: Artificial Intelligence Engineering Director
Job Summary: Troopr is seeking an exceptional Artificial Intelligence Engineering Director to drive the vision and execution of Enjo, our cutting-edge platform for generative AI-powered automation in employee and customer support operations. As a global, 100% remote team, we offer the opportunity to work on cutting-edge technology with total role ownership and the potential to make a direct impact on the productivity of thousands of teams worldwide.
Key Responsibilities:
- Establish and execute a comprehensive roadmap to maximize automation of support operations at mid-to-large enterprises globally, leveraging the power of generative AI.
- Stay ahead of the curve by being well-versed in every new innovation happening in the world of generative AI. Evaluate and implement relevant technologies within Enjo to translate them into tangible value for customers.
- Architect and optimize Enjo's tech stack for efficient implementation, focusing on control and cost-effectiveness.
- Evangelize the capabilities of Enjo and generative AI to target audiences, including leadership roles responsible for employee and customer support helpdesk operations at enterprises. Regularly participate in webinars, events, and speaking engagements to share insights on the application of generative AI for business use cases.
- Drive continuous innovation by identifying and addressing customer pain points, incorporating feedback, and leveraging generative AI to enhance Enjo's functionality and user experience.
- Build and lead a high-performing AI team, fostering a culture of collaboration, innovation, and excellence. Provide mentorship, guidance, and professional development opportunities to team members.
- Collaborate effectively with cross-functional teams, including product, engineering, and customer success, to ensure seamless integration and alignment of Enjo with Troopr's overall product strategy.
- Develop deep expertise in the employee and customer support domains, understanding the unique challenges and requirements of mid-to-large enterprises.
- Identify and cultivate strategic partnerships with industry leaders, research institutions, and technology providers to enhance Enjo's capabilities and expand its reach.
- Stay up-to-date with the latest advancements in generative AI, machine learning, and related technologies, fostering a culture of continuous learning and professional growth within the AI team.
Requirements:
- Master's degree in Computer Science, AI, or a related field from a top-tier institution.
- Extensive experience in AI/ML, with a proven track record of delivering successful AI-powered products or solutions.
- In-depth knowledge of generative AI models, natural language processing, and related technologies.
- Strong technical leadership skills, with the ability to architect and implement complex AI systems.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Proven experience in building and leading high-performing AI teams.
- Entrepreneurial mindset with a passion for innovation and a deep understanding of the B2B SaaS landscape.
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