Digital Voice Solutions Architect

22 hours ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Job Role: Network Voice Engineer

Job Location: Chennai/Hyderabad

We are seeking an experienced Network Voice Engineer to join our team at Tata Consultancy Services. As a key member of our organization, you will be responsible for designing, implementing and delivering Cisco voice systems that meet the needs of our clients.

About the Job:

The successful candidate will have extensive experience in customizing/programming of Cisco CUCM, Cisco Unified CM Console, CUCM Publisher, and CUBES. They will also be responsible for supporting and maintaining CUPS, CER Publisher, Unity Connection Publisher, SIP Proxy, DSP & VXML Gateway.

Key Responsibilities:

  • Design and implement Cisco voice systems that meet client requirements.
  • Customize/program Cisco CUCM, Cisco Unified CM Console, CUCM Publisher, and CUBES.
  • Support and maintain CUPS, CER Publisher, Unity Connection Publisher, SIP Proxy, DSP & VXML Gateway.
  • Experience in Ingress/Egress Gateway (CUBE).
  • Knowledge of Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Communication Manager solution, and CUBE.
  • Scripting experience with Cisco tool set including UCCE/UCCX, Call Manager.
  • Expertise in configuration and administration of contact center features.
  • Excellent knowledge in Voice Gateway and SBC.

What We Offer:

We offer a competitive salary package of approximately ₹20-25 lakhs per annum, based on experience and location. Our benefits include opportunities for career growth, professional development, and a collaborative work environment.



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