Risk Management Executive

3 weeks ago


Noida, Uttar Pradesh, India exl Full time

Job Summary

We are seeking a highly skilled Risk Management Executive to join our EXL team. As a key member of our fraud prevention team, you will be responsible for reviewing and verifying real-time transactions, analyzing transaction risk, and ensuring compliance with regulatory standards.

Key Responsibilities

  • Monitor and review high-risk transactions from specified points-of-sale, utilizing demonstrated decision-making and critical thinking skills.
  • Determine whether transactions are fraudulent or risky, and take appropriate action to cancel and refund or process and fulfill.
  • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
  • Effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
  • Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
  • May interact with other Risk teams on developing fraud prevention strategy and process.

Performance Parameters

  • Productivity
  • Quality/Accuracy
  • Turn-Around Time and Cycle Time of work assigned
  • Process Improvement initiatives
  • Domain expertise and certifications scores
  • Schedule adherence, Punctuality, and Discipline


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