Infor LN Manufacturing Support Specialist
3 weeks ago
Role Overview
This role will be part of a team that provides support to ERP Business users to resolve reported issues and work on enhancements of existing business processes within the Manufacturing and Planning modules of Infor LN.
A candidate should have hands-on implementation and support experience in ERP LN Manufacturing & Planning Packages.
Key Responsibilities
- Provide functional support to ERP users and work with technical resources for break fixes.
- Establish rapport and trust with business users to identify process or technical issues, focusing on Manufacturing, Planning, and logistic modules of ERP LN.
- Act as a liaison between Application Users and Developer for enhancements, providing functional requirements to the development team and performing testing of requested enhancements.
- Serve as a Subject Matter Expert for Planning, Production, and Engineering Aspects of the ERP LN, with a complete understanding of all other value chains like logistics and Service, providing support and training.
- Work with Developer to Submit and Monitor tickets to appropriate software providers as appropriate.
- Work with Developer to Document and Define Business Requirements for all Previously Developed Extensions and Personalization's.
- Demonstrate commitment to a Continuous Improvement philosophy, including support of all quality, security, productivity, and performance improvement initiatives.
- Continuously seek to reduce reliance on extensions and reduce the overall development footprint while addressing business process needs.
- Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.
Requirements
- 3-7 Years' Experience in Supporting/Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.
- Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address business needs.
- Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.
- Able to design extensions, either in conjunction with the Developer or independently.
- Lead User Training Efforts for key users, business analysts, and product leads.
- Migrate and Oversee Master and Transactional Data.
- A team player who works well with technical and non-technical resources.
- Ability to take strategic direction from executive management.
- Strong written and verbal communication skills.
- Motivated, committed, and energetic self-starter dedicated to providing high-quality and responsive service.
- Execution-focused individual with adaptive problem-solving skills.
- Enjoys working individually as well as in a cross-skilled team.
About Koch Global Services
Koch Global Services creates solutions spanning technology, human resources, finance, project management, and anything else our businesses need. With locations in India, Mexico, Poland, and the United States, our employees have the opportunity to make a global impact.
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