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Quality Auditor for Tax Jar

1 month ago

Bengaluru, Karnataka, India Stripe Full time

About the Role

As a Quality Auditor for Tax Jar team, you will play a critical part in ensuring the highest quality of support for our users. Your primary responsibility will be to conduct quality audits and reviews, identifying areas for improvement and developing recommendations to enhance our support processes.

Key Responsibilities

  • Develop and implement quality audit plans, ensuring compliance with applicable policies and procedures
  • Conduct thorough quality reviews, analyzing data and identifying trends and issues
  • Collaborate with the team to develop and implement process improvements, enhancing the overall quality of support
  • Provide coaching and training to new and existing team members, promoting a culture of excellence and continuous improvement

Requirements

  • Minimum 1-5 years of experience in user support or quality assurance
  • Excellent analytical and communication skills, with the ability to work effectively in a fast-paced environment
  • Familiarity with quality assurance methodologies and tools

Preferred Qualifications

  • Quality certification in lean sigma or six sigma
  • Proficiency in SQL and data visualization tools

About Stripe

At Stripe, we're working to increase the GDP of the internet and enable businesses of all sizes to accept payments, grow their revenue, and accelerate new business opportunities. We're committed to delivering frictionless experiences for our users, and we're looking for talented individuals to join our team and help us achieve our mission.