Customer Service Representative

4 weeks ago


Chennai, Tamil Nadu, India Breezy Talent Full time

We are seeking a skilled Customer Service Representative to join our team at Breezy Talent. As an Inbound Voice Process Officer, you will be responsible for answering inbound calls and assisting customers with their queries, requests, and complaints.

Key Responsibilities:

  • Answer inbound calls and provide excellent customer service
  • Raise requests and complaints on behalf of customers in our CRM tool
  • Generate leads and educate customers about new products and their benefits
  • Maintain compliance guidelines and adhere to quality, efficiency, and accuracy standards
  • Capture problem indicators and suggest improvements

Requirements:

  • Excellent verbal communication skills
  • Ability to comprehend and interpret customer information
  • Strong customer service focus
  • Knowledge of banking and credit cards preferred

Work Schedule:

  • 9 hours per day (7 am - 8 pm) or (7 am - 12 am)
  • Rotational week offs per month

Language Requirements:

  • English
  • Hindi (mandatory)

Education:

  • Graduates (any stream)

Salary:

  • Fresher: ₹2.80 LPA
  • Experienced: ₹4.0 LPA

Location:

  • Karapakkam, Chennai


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