Customer Support Specialist

4 weeks ago


Bengaluru, Karnataka, India FICO Full time
Job Summary

The Customer Support role at FICO is a challenging opportunity to work with our diverse product portfolio, supporting both hosted and on-premise solutions. As a key member of our global support team, you will collaborate with various stakeholders to resolve technical issues and deliver exceptional customer experiences.

Key Responsibilities
  • Provide remote technical support to internal and external clients, utilizing your expertise to troubleshoot and resolve complex issues.
  • Manage and prioritize multiple incidents, working closely with next-level support and internal teams to ensure timely resolution.
  • Collaborate with engineering and consulting teams to resolve technical issues and improve overall support processes.
  • Develop and maintain a strong understanding of our products and services, staying up-to-date on new features and releases.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Strong technical skills, with a sound understanding of cloud applications and software products.
  • Excellent customer-facing skills, with the ability to communicate effectively with clients and internal stakeholders.
  • Good understanding of ITIL framework and incident management principles.
What We Offer
  • A dynamic and inclusive work environment, reflecting FICO's core values of Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
  • The opportunity to make a meaningful impact and develop professionally, leveraging your unique strengths and participating in valuable learning experiences.


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