IT Service Management Specialist

2 weeks ago


Bengaluru, Karnataka, India arm limited Full time

Job Overview

The role of ITSM Process Specialist at Arm Limited involves developing and implementing IT service management processes to ensure they align with the company's objectives and ITIL best practices.

Responsibilities:

  • Design, implement and run IT service management processes to ensure they are efficient and effective.
  • Monitor and measure the performance of IT service management processes aligned with service level agreements and performance indicators.
  • Lead process review meetings and workshops to gather feedback and drive continuous improvement.
  • Ensure process compliance with regulations, standards and policies aligned with the organization's requirements.

Required Skills and Experience:

  • At least 5 years' experience in a similar role in an IT environment – service management or process management.
  • ITIL V4 foundation qualification.
  • Experience in coordinating and leading Major Incidents.

Working at Arm

Arm is a global and diverse team that offers exciting and interesting work. Our growth trajectory will ensure career progression and the opportunity to have a significant impact on our success.



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