Customer Relationship Management Professional

4 days ago

Mumbai, Maharashtra, India beBeeCustomerRelationship Full time ₹ 21,60,000 - ₹ 25,60,000

Job Title: Customer Relationship Management Professional

Job Description:

We are seeking a skilled professional to lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and executing strategies to build and maintain strong relationships with our customers.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth through effective CRM practices.

Key Responsibilities:
  • Develop and implement CRM strategies to drive customer retention and loyalty
  • Oversee the implementation and optimization of CRM systems
  • Analyze customer data to inform marketing campaigns and improve customer engagement
  • Work closely with cross-functional teams to deliver personalized customer experiences
  • Monitor and report on key CRM metrics, including repeat purchase rate and customer lifetime value
Requirements:
  • Minimum 3-4 years of experience in CRM, ORM, or customer lifecycle roles
  • Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention)
  • Excellent written and verbal communication skills
  • Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools
  • Prior experience working with HNI clientele
  • Creative thinker with an eye for luxury branding and personalized customer journeys
Preferred Qualifications:
  • Experience working with high-end retail clients
  • Knowledge of luxury branding principles and customer journey mapping
  • Proficiency in SQL and database management

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