Quality Assurance Expert

6 days ago


Cochin, Kerala, India Zellis Full time
About the Role

We are seeking a highly skilled Quality Assurance Expert to join our Business Services team at Zellis. In this role, you will play a critical part in driving the management of our quality framework across all locations and supporting quality and compliance activities for teams across Zellis.

Key Responsibilities
  • Develop and maintain a robust and effective quality and compliance framework and process, ensuring continuous improvement and optimisation.
  • Evaluate and enhance the understanding of quality standards among operational teams, implementing appropriate measurement and tracking systems to guarantee compliance.
  • Mitigate the risk of quality issues impacting service performance by identifying and addressing potential issues proactively.
  • Collaborate with UK stakeholders in the Services team to ensure a unified view of quality and compliance best practices is shared and implemented across operational teams.
  • Work closely with the Operations team in Kochi to provide real-time insights on service failures, facilitating timely reporting to Continuous Improvement forums and ensuring actions plans are in place to prevent future recurrence.
  • Lead the internal audit schedule, collaborating with Group Risk & Compliance to ensure correct corrective action plans are implemented and completed.
  • Coordinate audits and assessments from customers and central group teams, ensuring all necessary collateral is in place to support Quality, Risk, and Compliance objectives for the Services team.
  • Manage and lead the Moorepay ISO 9001 and 27001 accreditations across the business, working with key stakeholders as required.
Essential Skills
  • Demonstrate in-depth knowledge and experience in HR and Payroll systems, including a comprehensive understanding of the HR and Payroll lifecycle.
  • Have experience managing third-party provider relationships in respect of quality and compliance activities and audits.
  • Demonstrate expertise in facilitating quality and compliance audits, showcasing excellent communication skills, particularly written and verbal in English.
  • Showcase good organisational skills for supporting quality and compliance activities across a large and evolving organisation.
  • Be competent in proactively supporting and progressing issues raised in a timely manner.
  • Able to work efficiently and effectively with both customers and central group teams.
  • Showcase excellent teamwork skills.

The successful candidate will have a salary range of £40,000 - £60,000 per annum, depending on experience.



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