Global Skills Program Product Specialist | Talent Management Expert

3 weeks ago

Bengaluru, Karnataka, India Arcadis Full time

Skill-Powered Organization Platform Developer

Arcadis is seeking a skilled Global Skills Program Product Specialist to join our team in developing and refining our Skill-Powered Organization (SPO) platform. As a key member of our Global Community of Expertise for Capability & Workforce Readiness, you will work closely with our Global Skills Program Director to elevate and refine our SPO platform, ensuring maximum engagement and efficacy.

Key Responsibilities

  • Act as a super user of the SPO platform, overseeing Talent Management (TM) and Talent Acquisition (TA) modules, and understanding interactions with wider People Technology infrastructure.
  • Collaborate with other Product Specialists, the People Technology (PT) team, and the Arcadis Technology Team for seamless integration with the broader technology ecosystem.
  • Work with the PT team and the relevant Global Business Process Owners (BPO) to continuously review, validate, and redesign the platform to enable the evolution of business requirements.
  • Work with the Global People Analytics team and appropriate specialist BPO teams, maintain all platform data elements, oversee analytics, and manage reporting.
  • Conduct regular quality assurance checks, test workflow functionality, and troubleshooting.

Business Process and Continuous Improvement

  • Develop and maintain platform processes, procedures, and support documentation.
  • Collaborate with the PT team to produce and maintain governance processes.
  • Prioritise continuous improvement (CI) items, manage CI tracker, and influence change required.
  • Stay updated on industry developments and emerging solutions, suggesting enhancements for the SPO Platform.

User Support and Troubleshooting

  • Lead, champion, and support end-user communities (e.g. Talent Acquisition and Project Management) to maximize the platform output and training as required.
  • Working with the relevant BPOs, supporting communications to the end user communities, and managing expectations.
  • Collaborate with key stakeholders to address and maintain system needs.

Design and Implementation

  • Review and advise technical feasibility of process change requests and enhancements for alignment with Eightfold's roadmap.
  • Identify and mitigate risks in SPO program enhancements and reporting requests.
  • Working with the SPO Delivery team and BPOs to proactively manage changes in project scope and resources.
  • Review system releases, enhancements, and version controls with the PT team and impacted BPOs to consider which items we want to adopt, when, and how.

Reporting and Analytics

  • Create, configure, and maintain custom reports and dashboards in the SPO Platform.
  • Provide skill insights by retrieving necessary data from the SPO platform in response to business requests.
  • Assist BPOs by sharing SPO platform data to be integrated with other system insights for specialized business reports.

Qualifications and Experience

Our ideal candidate is an early adopter of technology, promoting both existing and new technologies globally. They are curious about the needs, behaviours, and priorities of all stakeholders in the SPO ecosystem. They should ideally have experience in developing and facilitating technology programs, with HR Systems expertise, including ideally Oracle HRIS, LMS, Oracle Recruit Cloud Applicant Tracking System, and Talent Intelligence (ideally Eightfold) platforms. Experience in a Talent Acquisition role would be advantageous but not essential.

Requirements

  • Strong interpersonal and stakeholder management skills.
  • Business acumen to recommend solutions at all organizational levels.
  • Ability to convey complex tech concepts to non-experts effectively.
  • Proven ability to work collaboratively across teams to manage a team-oriented project.
  • Proficiency in software applications, People Analytics Reporting, and Microsoft Office.
  • Excellent written and oral communication and presentation skills.
  • Background in technology, preferably in applicant tracking and learning management systems.
  • Results-driven mindset with resource optimization capabilities.
  • Knowledge of quality improvement, process reengineering, computer applications, and project management.
  • Technical expertise and innovative analytical and problem-solving skills.
  • Capacity to work autonomously on multiple tasks with strong troubleshooting skills and sound judgment.
  • Embraces a growth mindset and methodology.

Location

This role can be based in any GEC/GSSC Officer (India Philippines, Romania).

Contact Information

Please do not contact us with unsolicited services or offers. Arcadis is an equal opportunities employer and welcomes applications from all qualified candidates.

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