Contact Center Liaison Specialist

3 hours ago


Delhi, Delhi, India MSI Full time

We are seeking a skilled Contact Center Liaison Specialist to join our team at MSI. In this role, you will be responsible for providing exceptional customer service through various communication channels, including phone calls, emails, and chat queries.

About the Job

As a Contact Center Liaison Specialist, you will be the primary point of contact for our B2B customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction.

This is a challenging yet rewarding role that requires excellent interpersonal and communication skills, as well as the ability to work effectively with multiple stakeholders, including customers, sales teams, and management.

The ideal candidate will have a minimum of 1-4 years of experience in international voice process, with a strong background in relationship management and customer service.

Responsibilities
  • Respond to inbound calls from B2B customers, resolving their queries and concerns in a timely and professional manner.
  • Dial outbound calls for lead generation and sales support, using your expertise to identify new business opportunities.
  • Handle chat queries and provide email support, ensuring that all customer interactions are efficient and effective.
  • Stay up-to-date with product knowledge and industry trends, using this information to provide informed solutions to customers.
  • Resolve customer complaints and ensure customer satisfaction, working closely with internal teams to resolve any issues that may arise.
  • Perform additional duties as required, demonstrating flexibility and adaptability in a fast-paced environment.
Requirements
  • Minimum of 1-4 years of experience in international voice process.
  • Strong relationship management skills, with the ability to build and maintain positive relationships with customers and stakeholders.
  • Excellent interpersonal and communication skills, with the ability to work effectively with people at all levels.
  • Ability to multi-task, prioritize tasks, and manage time effectively in a dynamic environment.
  • Flexibility to work night shifts, with the ability to adapt to changing circumstances and priorities.
  • Strong attention to detail and good follow-up skills, with the ability to track and resolve issues efficiently.
  • Good understanding of Microsoft products, including Excel, Word, and Access.
What We Offer

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience, as well as a range of benefits, including:

  • A comprehensive training program to develop your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance and paid time off.


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