Learning Platform Specialist

1 week ago

Bengaluru, Karnataka, India Maersk Full time

Job Description:

This role involves providing exceptional support to all Learning Management System (LMS) related queries and requests via ticket, chat, or phone. The ideal candidate will be responsible for performing administrative tasks such as uploading course material, creating learning plans, scheduling enrollments, and generating reports.

The successful candidate will also manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications. Additionally, they will administer classroom training and classroom-related activities such as managing events and sessions, adding trainers, creating venues, resources, and custom classroom training request forms.

Ongoing maintenance of existing programs and removal of deprecated programs are also key responsibilities of this role. The selected candidate will support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes, and provide ongoing end-user system support.

This position requires a problem-solving mindset, with the ability to deliver timely resolutions through an IT service ticketing system, chat, or phone support. The ideal candidate will have excellent technical skills, including a good understanding of HTML, CSS, and JavaScript, familiarity with eLearning standards such as SCORM or xAPI or cmi5, and experience in integrating with other platforms such as ERP, HRMS.

In addition, the successful candidate will be organized, detail-oriented, autonomous, and collaborative, able to handle multiple priorities. Experience working in a best practice environment with an agile mindset would be advantageous. Strong English written and oral communication skills are essential, with the ability to communicate technical issues in relatable terms.

Responsibilities:

  • Provide support to all LMS related queries and requests via ticket/chat/phone
  • Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrollments, and generating reports
  • Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications
  • Administer classroom training and classroom-related activities such as managing events and sessions, adding trainers, creating venues, resources, and custom classroom training request forms
  • Ongoing maintenance of existing programs and removal of deprecated programs
  • SUPPORT internal and external stakeholders on LMS functionality and usability
  • Ensure timely communication regarding LMS updates and changes
  • Provide ongoing end-user system support

Requirements:

  • 5+ years of demonstrated experience administrating integrated LMS system
  • Core learning platform competencies with hands-on experience (Cornerstone, Saba, Litmos, Adobe captivates etc.)
  • Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users
  • Problem solving and delivering timely resolutions through an IT service ticketing system/chat/phone support
  • Technical skills: Good understanding of HTML, CSS, and JavaScript; Familiarity with eLearning standards such as SCORM or xAPI or cmi5; Good to have experience in integrating with other platforms such as ERP, HRMS; Familiar with accessibility standards such as WCAG 2.1
  • Organized, detail-oriented, autonomous, and collaborative, able to handle multiple priorities
  • Experience working in a best practice environment with an agile mindset would be advantageous
  • Strong English written and oral communication skills, and ability to communicate technical issues in relatable terms

About Maersk:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Salary:

$120,000 per year.

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