Fintech Telesales Professional

3 days ago


Mumbai, Maharashtra, India Angel One Full time

About Angel One

We are a leading fintech company providing innovative broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to our clients. Our mission is to become the No. 1 fintech organization in India.

We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India.

Why You'll Love Working at Angel One

We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years.

Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.

Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives.

Job Title: Fintech Telesales Professional - Outbound Sales

Location: Mumbai (Work from Office)

What you will do:

Key Responsibilities:

  • Engage with prospects to understand their pain points, clarify doubts, and provide tailored solutions to overcome hurdles in their loan application process.
  • Achieve and exceed daily call metrics: connected calls, average handling time, first call response time, issue resolution time, loan disbursal targets, call quality scores etc.
  • Uphold a customer-first approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey.
  • Track and document call outcomes, customer interactions, and feedback accurately in the CRM system to support data-driven decision-making.
  • Stay updated on product features, policies, market trends, competitive benchmarking, and FAQs to provide accurate and efficient support throughout the loan journey.
  • Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions

Who you are:

  • Minimum qualification of a bachelor's degree or equivalent with 6 months to 2 years in an outbound call center or sales environment, preferably in digital lending (personal loans).
  • Possess strong verbal communication skills, with fluency in three languages(proficiency in English and Hindi is desired)
  • Demonstrate basic proficiency in using CRM tools and maintaining accurate records.
  • Exhibit problem-solving, persuasion, and convincing skills.
  • Show eagerness to learn and adapt in a fast-paced environment.
  • Pay attention to every detailto reduce frictionand delight customers.
  • Be prompt, courteous, and capable of building rapportwith customers

What's in it for You?

Empowered Growth: We invest in your growth and empower you to explore your full potential.

Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our Company Deck.

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.

We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.



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