Sales Team Manager
2 days ago
About the Role:
- This position requires a highly motivated and organized individual to oversee our field sales operations in Mumbai.
Key Responsibilities:
- Manage day-to-day sales targets for B2C sales teams, ensuring timely delivery of SLAs and high levels of customer satisfaction.
- Lead insurance field sales teams (health, motor, life) and establish strong relationships with clients through effective engagement.
- Oversight of team resources, goal-setting, strategy development, and reporting responsibilities.
- Monitor and document staff work schedules and absences to optimize team performance.
- BUILD STRONG PARTNERSHIPS WITH CLIENTS BY GROWING AND NURTURING EXISTING RELATIONSHIPS TO ENSURE OPERATIONAL COHERENCE & EFFECTIVE FOUNDATION FOR FUTURE GROWTH
- Ensure all audit-related issues are addressed and resolved in a timely manner.
- Identify and drive continuous improvements and initiatives in processes.
- Coach and mentor team leads to enhance their management skills.
- Foster a culture of open communication within the team and ensure prompt resolution of internal customer queries.
- Collaborate effectively with internal teams to achieve shared goals.
- Serve as the primary point of contact for specific business-related problems and queries.
- Take on special projects as needed to support business objectives.
- Action-Oriented, Integrity, Trust, Perseverance
- Command Skills, Problem-Solving, Drive for Results, Standing Along and Directing Others
- Effective Workload Management and Measurement
- Ability to handle sales pressure
- Excellent verbal and written communication skills
- Strong external and management reporting capabilities
ISM Responsibilities:
- Follow instructions from Function Heads, operate systems on behalf of Function Heads, and serve authorized users;
- Provide technical consulting assistance to Function Heads to build and run information systems that meet business objectives;
- E nsure the safeguarding of information in possession;
- A ccept responsibilities for the operation and protection of information assets;
- P erform work delegated by Function Heads
Requirements:
- Proficiency in team management skills to hold meetings and conduct performance reviews, assisting employees in meeting Performance Targets
- Proficiency in employee development to assist employees in meeting Performance Targets through Hiring, Coaching & Mentoring
- Prior experience in field sales
- Minimum 1 year experience in Team Handling
- Ability to calibrate employee performance to Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues affecting Performance Criteria
- Ability to lead employees to performance of Performance Criteria
- Demonstrated fluency in Regional Language
Perks and Benefits:
- Endless growth opportunities
- GMC- Group medical coverage
- Gratuity is paid as per applicable law, over and above total offered CTC
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