Vehicle Fleet Operations Manager

3 weeks ago


Mumbai, Maharashtra, India Moove Full time
About Moove

Moove is a mobility fintech company that aims to democratize financial services and make customers more productive and successful.

We are on a mission to build the largest mobility fintech for emerging markets, starting with a technology-enabled lending model to transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities.

Role Overview

The City Fleet Manager will be responsible for monitoring, supporting, and resolving drivers' issues within our Operations team and serving as a representative and ambassador for the team across the company and to external stakeholders.

Key Responsibilities
  1. Manage the strategy and processes for driver lifecycle events from sourcing to offboarding.
  2. Build and manage a team to develop processes for and manage driver lifecycle and performance.
  3. Handle escalations and manage conflict resolutions with our customers.
  4. Plan, process, and execute approved vehicle purchases through our partner OEMs.
  5. Ensure fleet operations are in compliance with local and state rules and regulations.
  6. Find ways to cut costs and maximize profits.
  7. Support operational driver safety and compliance.
  8. Contribute to the budgeting process from a Fleet Operations perspective.
  9. Liaise with peers within the region and company to share knowledge and optimize operations.
  10. Monitor driver behavior and ensure a high level of customer service.
  11. Use data to increase business operational efficiency.
  12. Lead the deployment and quality of the supply chain (i.e., Moove Driver partners).
  13. Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
  14. Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
  15. Foster a team culture that ensures DPs hit their KPIs and set team KPIs.
Requirements

Preferred degree in Logistics, Mechanical Engineering, or Management, or relevant job experience.

Ideal candidate has 6 years of similar experience in logistics or supply functions in startups.

Candidates must have excellent communication skills, strong negotiation skills, and outstanding organizational skills.

Candidates will be subject to analytical testing prior to interviews.

Candidates must be tech-savvy and data-centric.

Growth mindset to scale up products and new geographies.

Key Metrics

Weekly P&L output (Actuals vs Targets)

Weekly Fleet Utilization (% of the fleet, Actuals vs Targets)

Driver Full Deposits in hand (where relevant) by market

NPA %

Monthly Recovery % against fleet size

Cash Collection % against receivables

City Driver Partner satisfaction score

Fleet Safety Telematics & Cameras

Overall Fleet Growth

Driver conversion vs vehicle ramp-up targets



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