Customer Service and Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India MarketStar Full time

We are seeking a highly skilled Customer Service and Technical Support Specialist to join our team at MarketStar. Based in Bangalore, this role will be responsible for executing and troubleshooting tickets related to ad trafficking, display media, and monitoring their delivery across ad exchanges, publishers, and networks.

The ideal candidate will have 3-5 years of experience in Ad operations environment and possess expertise in Tag Management tools like GTM, Tealium, Content Square etc. Strong written verbal communication skills, multi-tasking, and close attention to detail are a must.

About the Role:

  • Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handles client queries and adhere to QA and SLA standards
  • Should be able to work in result-driven environment with data-driven approach.
  • Liaison with external and internal stakeholders.
  • Ability to investigate, analyze and solve problems as well as clearly communicate results.

Responsibilities:

This role will involve managing all digital media campaigns, coordination, including campaign set up, creative trafficking, reporting & technical support. The candidate should have a strong understanding of various third-party, and ad verification tags specifications, (Double click, AppNexus, DMPs and IAS etc.). Experience working with debugging tools e.g. Chrome devtools is also preferred.

What We Offer:

We offer a competitive salary of ₹800,000 - ₹1,200,000 per annum, comprehensive health insurance, generous leave policy, Covid support, vaccination drives, wellbeing sessions, real-time grievance redressal, and work flexibility. As a people-first organization, we believe in creating growth opportunities for our employees and providing them with customized training programs that cater to their personal and professional development.

Requirements:

  • Any Graduate, Post Graduate degree or equivalent with an excellent academic record.
  • Relevant experience in Ad operations environment.
  • Proactive, self-starter - able to identify/foresee issues & call them out beforehand.
  • Critical thinker - able to learn & apply knowledge when troubleshooting.
  • Great communication (oral & written) skills.

About Us:

MarketStar is a leading outsourced B2B demand, sales, customer success, and revenue operations solutions provider. With over 35+ years of experience, we have generated revenue for innovative tech companies across the globe. Our award-winning workplace culture and commitment to cultivating career advancements for our people make us a top employer in our industry.



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