Customer Service and Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Service and Technical Support Specialist to join our team at MarketStar. Based in Bangalore, this role will be responsible for executing and troubleshooting tickets related to ad trafficking, display media, and monitoring their delivery across ad exchanges, publishers, and networks.
The ideal candidate will have 3-5 years of experience in Ad operations environment and possess expertise in Tag Management tools like GTM, Tealium, Content Square etc. Strong written verbal communication skills, multi-tasking, and close attention to detail are a must.
About the Role:
- Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handles client queries and adhere to QA and SLA standards
- Should be able to work in result-driven environment with data-driven approach.
- Liaison with external and internal stakeholders.
- Ability to investigate, analyze and solve problems as well as clearly communicate results.
Responsibilities:
This role will involve managing all digital media campaigns, coordination, including campaign set up, creative trafficking, reporting & technical support. The candidate should have a strong understanding of various third-party, and ad verification tags specifications, (Double click, AppNexus, DMPs and IAS etc.). Experience working with debugging tools e.g. Chrome devtools is also preferred.
What We Offer:
We offer a competitive salary of ₹800,000 - ₹1,200,000 per annum, comprehensive health insurance, generous leave policy, Covid support, vaccination drives, wellbeing sessions, real-time grievance redressal, and work flexibility. As a people-first organization, we believe in creating growth opportunities for our employees and providing them with customized training programs that cater to their personal and professional development.
Requirements:
- Any Graduate, Post Graduate degree or equivalent with an excellent academic record.
- Relevant experience in Ad operations environment.
- Proactive, self-starter - able to identify/foresee issues & call them out beforehand.
- Critical thinker - able to learn & apply knowledge when troubleshooting.
- Great communication (oral & written) skills.
About Us:
MarketStar is a leading outsourced B2B demand, sales, customer success, and revenue operations solutions provider. With over 35+ years of experience, we have generated revenue for innovative tech companies across the globe. Our award-winning workplace culture and commitment to cultivating career advancements for our people make us a top employer in our industry.
-
Informatica MDM Technical Specialist
2 weeks ago
Bengaluru, Karnataka, India SGS Technical Service Full timeJob SummaryWe are seeking an experienced Informatica MDM Technical Specialist to join our team at SGS Technical Service.Key ResponsibilitiesWork closely with solution architects, business analysts, and product owners to understand the data & business process and work on development activities.Produce and develop detailed MDM design specifications, and...
-
Technical Customer Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Skylar Consultancy Full timeSkylar Consultancy is looking for a Technical Customer Support Specialist to join our team.As a Technical Customer Support Specialist, you will be responsible for identifying and resolving user problems with computer software and hardware. This includes fielding support calls, chat, and/or other communication from users with inquiries regarding software...
-
Customer Service Manager
1 month ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeA key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Enphase Full timeAbout UsEnphase Energy is a leading provider of solar energy management technology. Our mission is to advance a sustainable future for all.Job OverviewWe are seeking an experienced Technical Support Specialist to join our team in Germany. The successful candidate will be responsible for providing technical support to customers and resolving complex issues...
-
Customer Service Manager
4 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeJob Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...
-
Technical Customer Support Specialist
1 month ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAbout the RoleIn this critical position, you will provide technical support to our customers in the EMEA region, ensuring their seamless experience with our cybersecurity solutions. As a Technical Customer Support Specialist, you will be the first point of contact for our customers, troubleshooting and resolving technical issues related to our products.Your...
-
Customer Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Bosch Car Service-Company Owned Full timeAbout Bosch Car Service-Company OwnedAs a leading provider of automotive services, Bosch Car Service-Company Owned is committed to delivering exceptional customer experiences. Our team members play a vital role in achieving this goal by providing top-notch support to our customers.Job DescriptionKey Responsibilities:PSF Calls (Post Service Feedback): Engage...
-
Apple Service Center Support Specialist
3 weeks ago
Bengaluru, Karnataka, India IFixIndia - Premium Apple Service Center - Bangalore Full timeJob Title: Apple Service Center Support SpecialistAbout the Role:At iFixIndia - Premium Apple Service Center in Bangalore, we are seeking an exceptional customer support professional to join our team. As an Apple Service Center Support Specialist, you will play a vital role in delivering an outstanding customer experience by providing top-notch technical...
-
Customer Support Technical Specialist
3 weeks ago
Bengaluru, Karnataka, India NEC Full timeJob OverviewWe are seeking a highly skilled Customer Support Technical Specialist to join our team at NEC. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to internal and external customers.Key ResponsibilitiesManage service desk operations, including logging calls via email, telephone, and internal...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Ample Full timeAbout AmpleAs a pioneer in India's technology and premium retail landscape, Ample has been at the forefront of innovation for over two decades. With a strong legacy in enterprise and retail, we have established ourselves as a leader in addressing intricate technology needs of corporate clients and catering to individual consumers' desires.Our flagship store,...
-
Technical Support Specialist
2 months ago
Bengaluru, Karnataka, India Anva advanced Techserve Pvt Ltd Full timeTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Anva advanced Techserve Pvt Ltd. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide timely and effective technical...
-
Customer Service Technical Specialist
1 month ago
Bengaluru, Karnataka, India Strategi Automation Solutions Pvt. Ltd. Full timeJob Description:We are seeking a highly skilled Customer Service Technical Specialist to join our team at Strategi Automation Solutions Pvt. Ltd. The successful candidate will be responsible for managing customer and sales support activities, including order processing, quotations, and sales orders.Key Responsibilities:Executing customer complaints recording...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeEstimated Salary: $40,000 - $60,000 per annumWe are seeking a Technical Support Specialist - IT Service Management to join our team in Bangalore, India. This role is responsible for managing customer interactions and resolving technical issues related to hardware, software, networks, and peripherals.About the RoleThe successful candidate will be responsible...
-
Customer Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Siemens Technology and Services Private Limited Full timeAbout Siemens Technology and Services Private LimitedWe put our people first, creating a work environment where everyone thrives. Our global team will support you in your growth, challenging you to reach new heights.You'll make an impact by:Providing technical assistance to German-speaking customers via phone, email, and ticketing system.Diagnosing and...
-
Technical Support Specialist
1 week ago
Bengaluru, Karnataka, India Oracle Full timeOracle is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our global customer support team, you will be responsible for providing exceptional technical support to customers worldwide.Salary: $60,000 - $80,000 per yearAbout the RoleThis is an exciting opportunity to work with a leading technology company and make a...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Siemens Technology and Services Private Limited Full timeWe're seeking a skilled Technical Support Specialist to join our team at Siemens Technology and Services Private Limited in Bangalore. In this role, you'll be responsible for providing expert technical assistance to our German-speaking customers via phone, email, and ticketing system.Key ResponsibilitiesProvide timely and effective technical support to...
-
Technical Support Specialist
1 month ago
Bengaluru, Karnataka, India Flexera Software India LLP Full timeJob Description: We are seeking a highly skilled Technical Support Specialist to join our team at Flexera Software India LLP. As a Technical Support Specialist, you will be responsible for providing excellent technical support to our customers, partners, and field engineers via various communication channels. Key Responsibilities: Provide technical support...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Oracle Full timeOracle is seeking a skilled Technical Support Specialist to join our team in the United States. In this role, you will provide exceptional customer service and technical support to our global customers.Salary: $65,000 - $85,000 per annumAbout the RoleThis is an exciting opportunity for a highly motivated individual who is passionate about delivering...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeNTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.The salary range for this role is estimated to be around $40,000-$60,000 per annum, based on national averages in India.Job OverviewWe are currently...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Rookiesworld Full timeAt Rookiesworld, we are committed to delivering exceptional customer experiences. Our team of professionals is dedicated to ensuring that our customers receive the highest level of service and support.The estimated salary for this role is $35,000 - $45,000 per annum, depending on location and experience.**Job Description:**We are seeking a skilled Technical...