Associate Technical Support Consultant

4 weeks ago


Pune, Maharashtra, India Veradigm Full time

At Veradigm, we're seeking a highly skilled Technical Support Specialist to join our team. This role is perfect for someone with a passion for technical troubleshooting and a desire to work in a fast-paced, dynamic environment.

As a Technical Support Specialist, you'll be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and collaborating with our team to deliver exceptional service.

Key Responsibilities:

• Troubleshoot technical issues with Windows AD, networking (Azure and cloud concepts), and Windows Servers

• Provide expert-level support for IIS, DNS, DHCP, and network troubleshooting tools

• Excellent communication and interpersonal skills, with the ability to interact with clients and stakeholders

• Strong organizational and time-management skills, with the ability to multi-task and work independently

• Complete end-to-end ownership of support tickets, ensuring timely communication and follow-up

Requirements:

• 2-3 years of relevant work experience in technical support

• Strong technical knowledge of Windows AD, networking, and Windows Servers

• Excellent communication and interpersonal skills

• Ability to work in a 24/7 rotational environment

What We Offer:

• Competitive salary and benefits package

• Opportunity to work with a leading healthcare technology company

• Collaborative and dynamic work environment

• Professional development and growth opportunities



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