Associate Technical Support Consultant
4 weeks ago
At Veradigm, we're seeking a highly skilled Technical Support Specialist to join our team. This role is perfect for someone with a passion for technical troubleshooting and a desire to work in a fast-paced, dynamic environment.
As a Technical Support Specialist, you'll be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and collaborating with our team to deliver exceptional service.
Key Responsibilities:
• Troubleshoot technical issues with Windows AD, networking (Azure and cloud concepts), and Windows Servers
• Provide expert-level support for IIS, DNS, DHCP, and network troubleshooting tools
• Excellent communication and interpersonal skills, with the ability to interact with clients and stakeholders
• Strong organizational and time-management skills, with the ability to multi-task and work independently
• Complete end-to-end ownership of support tickets, ensuring timely communication and follow-up
Requirements:
• 2-3 years of relevant work experience in technical support
• Strong technical knowledge of Windows AD, networking, and Windows Servers
• Excellent communication and interpersonal skills
• Ability to work in a 24/7 rotational environment
What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a leading healthcare technology company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
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