Master Team Leader

7 days ago

Chandigarh Mohali, India beBeeOperational Full time US$ 90,000 - US$ 1,20,000

Job Title: Senior Operations Manager

About the Role:

We are seeking an experienced Senior Operations Manager to lead multiple campaigns and oversee operations teams. The successful candidate will be responsible for building strong, people-first teams, driving operational excellence, and fostering a culture of growth and innovation.

Key Responsibilities:
  • Lead and manage multiple high-performing teams across several campaigns, overseeing daily operations and long-term strategic goals.
  • Directly supervise and mentor Operations Managers, ensuring alignment with company standards and client expectations.
  • Drive performance by developing team and individual goals, executing strategies to meet those goals, and tracking progress through KPIs.
  • Ensure staffing is optimized, including handling temporary coverage and overseeing training and onboarding of new team members.
  • Maintain daily communication with department heads, campaign leaders, and senior management to ensure transparency and alignment.
  • Promote a culture of open communication, frontline empowerment, and employee recognition.
  • Resolve complex operational and client-related issues promptly and professionally.
  • Ensure consistent delivery of excellent client service across all campaigns.
  • Support the Director of Operations in designing and refining operational procedures and best practices.
  • Ensure strict adherence to all internal policies and regulatory compliance requirements.
Requirements & Qualifications:
  • Minimum 3 years of senior management experience in BPO Operations or equivalent (Senior Manager/Director level).
  • Proven ability to manage large teams, with experience overseeing at least 600 FTEs.
  • Strong leadership and mentoring skills with the ability to motivate and inspire.
  • Excellent communication and interpersonal skills both verbal and written.
  • Strong organizational, analytical, and decision-making abilities.
  • Ability to multitask in a fast-paced, high-pressure environment.
  • High level of professionalism, resilience, and integrity.
  • Proficient in Microsoft Office Suite and Google Workspace tools.
  • Ability to build and maintain productive relationships with clients and stakeholders.
Preferred Traits:
  • A humble leader who puts the frontline first.
  • Curious and driven with a relentless work ethic.
  • A solution-oriented thinker with a passion for innovation.
  • Someone who believes work can be both impactful and fun.
What We Offer:
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

This is an exciting opportunity for an experienced Senior Operations Manager to join our team and make a real impact. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application today.

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