Senior Director of Global Implementation and Customer Success

2 weeks ago


Mumbai, Maharashtra, India Zycus Full time

As a Senior Director of Global Implementation and Customer Success, you will lead our team in delivering end-to-end SaaS product implementations, overseeing project management, and ensuring successful customer adoption of our Source to Pay integrated suite. You will be responsible for driving strategic initiatives, revenue growth, and high-impact customer satisfaction.

About the Role

We are seeking an experienced leader with 15+ years of consulting or professional services experience, preferably from Big 4 firms or premium Indian business schools. You should have hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications. Stellar verbal and written communication skills, extensive international exposure, and proven ability to manage high-performing teams are essential.

Key Responsibilities
  • Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
  • Lead Major Implementations: Manage multi-year SaaS implementations, ensuring they are delivered on time, on budget, on value, and exceeding client expectations.
  • Governance Guru: Establish robust governance with both internal and client stakeholders.
  • Cultivate Relationships: Build strong relationships with clients and internal stakeholders at all levels.
  • Drive High Utilization: Ensure high utilization of the team, proactive assessment of future resource needs, and effective addressal through internal development, new hiring, and/or partner engagement.

We offer a competitive salary range of $150,000 - $250,000 per year, based on qualifications and experience. This role requires support for at least half of the US day (ET), so flexibility is key. If you're passionate about transforming procurement with Cognitive Procurement software and shaping the future of our industry, we want to hear from you



  • Mumbai, Maharashtra, India Customer of Alp consulting Full time

    Job OverviewWe are seeking an accomplished Enterprise Sales Director to spearhead the development of strategic partnerships with large enterprises across various industries. This role is ideal for a results-driven professional with a strong background in enterprise sales, a proven track record of building long-term business relationships with senior...


  • Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, the company serves clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing. With a presence in...


  • Mumbai, Maharashtra, India VISTRA Full time

    Job OverviewVistra is a leading provider of legal services, and we are seeking an experienced Global Legal Director to join our team. As a key member of our leadership group, you will be responsible for driving the development and implementation of our global legal strategy.About the RoleThe Global Legal Director will provide strategic direction and...


  • Mumbai, Maharashtra, India Ardoq Full time

    Customer Success Leadership OpportunityArdoq, a fast-growing SaaS company, seeks a seasoned Director of Customer Success to lead its global technical Customer Success Management team. The ideal candidate will drive meaningful product adoption, mitigate risks, and provide proactive support to a diverse customer base.Key responsibilities include:Leading a...


  • Mumbai, Maharashtra, India KlinEra Global Services Full time

    KlinEra Global Services is seeking a skilled Clinical Operations Director to join our team. As a Clinical Operations Director, you will be responsible for managing clinical operations activities and providing functional supervision for clinical operations staff within your assigned clinical development plan (CDP) as determined by the Director of Clinical...

  • Financial Director

    1 week ago


    Mumbai, Maharashtra, India Global Asset Management Full time

    We are seeking a seasoned Financial Director to lead our finance team at Global Asset Management in Mumbai.The estimated salary for this role is ₹50,00,000 - ₹80,00,000 per annum, depending on experience.Job DescriptionRole Summary:The Financial Director will be responsible for overseeing the financial management of our organization, ensuring compliance...


  • Mumbai, Maharashtra, India Raise Financial Services Full time

    We are seeking an experienced Senior Customer Experience Director to join our team at Raise Financial Services. This role is a critical part of our company's mission to deliver exceptional customer experiences.About the Role:The Senior Customer Experience Director will lead our customer service teams, focusing on achieving high levels of customer...


  • Mumbai, Maharashtra, India Handelnine Global Full time

    About the RoleWe are seeking a highly skilled Global Business Development Director to join our team at Handelnine Global. This is a unique opportunity to lead business development and supply partnerships across multiple global markets.Key ResponsibilitiesStrategic Business Development: Develop and execute strategies to expand Handelnine's core business model...


  • Mumbai, Maharashtra, India Dentsu Creative Full time

    Job Description for Senior Creative DirectorAt Dentsu Creative, we are seeking an experienced Senior Creative Director to lead our creative team and drive innovative solutions for our clients. As a key member of our leadership team, you will be responsible for developing and implementing creative strategies that meet and exceed client expectations.Key...


  • Mumbai, Maharashtra, India Iris Global Services Full time

    Job OverviewIris Global Services, a leading Indian company in IT product distribution and services, seeks an experienced Director of Operations and Customer Service to lead our Mumbai branch.ResponsibilitiesOversight of daily operations, sales, and customer service activitiesManagement of branch staff and implementation of strategies to achieve business...


  • Mumbai, Maharashtra, India White Force Group Full time

    Job OpportunityWe are seeking a highly experienced Global Business Development Director to join our team at White Force Group in Mumbai/Pune. This is an exciting opportunity for a senior-level professional to lead business development initiatives and drive growth in the B2B Overseas Education sector.About the Role:The successful candidate will be responsible...


  • Mumbai, Maharashtra, India Adept Global Full time

    Job OverviewAdept Global seeks an experienced Strategic Financial Director to drive financial planning and analysis for our business. The ideal candidate will have a strong background in the media, OTT, digital services, or advertising sectors.Key Responsibilities:Develop and maintain comprehensive financial models and forecasts.Presentation of key...


  • Mumbai, Maharashtra, India Intertek Full time

    We are seeking an experienced Senior Sales Director to lead our food certification sales efforts. With a proven track record in market research, business development, and customer management, you will drive revenue growth and expand our presence in the food industry.About the RoleAs Senior Sales Director, you will be responsible for developing and executing...


  • Mumbai, Maharashtra, India Facxo Technologies Pvt. Ltd. Full time

    Job Title: Customer Service DirectorLocation: Mumbai, IndiaRole Overview: We are seeking an experienced and visionary Customer Service Director to lead our customer service operations. The ideal candidate will have extensive experience in both voice and nonvoice processes (including chat and email) and a proven track record in managing large teams. This role...


  • Mumbai, Maharashtra, India Birla Carbon Full time

    Estimated annual salary: $250,000 - $350,000Birla Carbon is seeking a Chief Global Supply Chain Director to lead and optimize the global supply chain strategy across 17 manufacturing sites.This role focuses on developing long-term supply chain plans, enhancing operational efficiency, and ensuring supply continuity to meet the organization's strategic...

  • Sales Director

    4 weeks ago


    Navi Mumbai, Maharashtra, India Sperton Global AS Full time

    Job Title: Sales DirectorAt Sperton Global AS, we are seeking a highly skilled Sales Director to lead our sales team in driving business growth and revenue generation. The successful candidate will be responsible for developing and implementing sales strategies, building strong client relationships, and ensuring sales targets are met.Key...


  • Mumbai, Maharashtra, India Lifelancer Full time

    Job Title: Global Poultry Business DirectorThe estimated salary for this role is ₹45,00,000 - ₹60,00,000 per annum, depending on location and experience.About the RoleWe are seeking a highly skilled and experienced Global Poultry Business Director to lead our poultry business in India. As a key member of our leadership team, you will be responsible for...


  • Mumbai, Maharashtra, India Seclore Full time

    About SecloreWe are a pioneering force in Data-Centric Security, safeguarding confidential information across various sectors.Our MissionTo empower individuals and organizations with cutting-edge technology that protects sensitive data from end-to-end.The Role: Director – IT InfraLocation: MumbaiExperience: 12-15 yrs.Job SummaryThis is a unique opportunity...


  • Mumbai, Maharashtra, India Saaki Argus & Averil Consulting Full time

    About Saaki Argus & Averil Consulting:A leading Business Process Management Company seeks a highly experienced Director/Senior Director to lead the implementation of its SuccessFactors HXM suite.Position: Director/Senior DirectorExperience: 20+years Key Responsibilities:Create and execute a comprehensive strategy for system rollouts, considering...


  • Mumbai, Maharashtra, India Xalt Consulting Full time

    Strategic Engineering LeadershipAt Xalt Consulting, we are seeking an exceptional Senior Engineering Director to lead our engineering team in delivering high-quality software solutions. The ideal candidate will have a proven track record of strategic leadership, with a strong vision for technology and innovation.Key ResponsibilitiesCollaborate with executive...