Senior Director of Global Implementation and Customer Success
2 weeks ago
As a Senior Director of Global Implementation and Customer Success, you will lead our team in delivering end-to-end SaaS product implementations, overseeing project management, and ensuring successful customer adoption of our Source to Pay integrated suite. You will be responsible for driving strategic initiatives, revenue growth, and high-impact customer satisfaction.
About the RoleWe are seeking an experienced leader with 15+ years of consulting or professional services experience, preferably from Big 4 firms or premium Indian business schools. You should have hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications. Stellar verbal and written communication skills, extensive international exposure, and proven ability to manage high-performing teams are essential.
Key Responsibilities- Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
- Lead Major Implementations: Manage multi-year SaaS implementations, ensuring they are delivered on time, on budget, on value, and exceeding client expectations.
- Governance Guru: Establish robust governance with both internal and client stakeholders.
- Cultivate Relationships: Build strong relationships with clients and internal stakeholders at all levels.
- Drive High Utilization: Ensure high utilization of the team, proactive assessment of future resource needs, and effective addressal through internal development, new hiring, and/or partner engagement.
We offer a competitive salary range of $150,000 - $250,000 per year, based on qualifications and experience. This role requires support for at least half of the US day (ET), so flexibility is key. If you're passionate about transforming procurement with Cognitive Procurement software and shaping the future of our industry, we want to hear from you
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