Critical Incident Resolution Specialist

1 day ago


Chennai, Tamil Nadu, India Covenant Consultants Full time
Covenant Consultants is seeking a highly skilled and experienced Critical Incident Resolution Specialist to join our team in Chennai. As a key member of our IT department, you will be responsible for the end-to-end management of all IT major incidents. Our ideal candidate will have excellent written and verbal communication skills in English, with the ability to translate technical issues into business language and communicate effectively with senior management. With a strong understanding of production IT environments and IT operations, this individual should possess meticulous attention to detail and proven critical thinking, deductive reasoning, and problem-solving skills. In addition to incident management knowledge and experience, they should hold an ITIL 4 foundation certificate and demonstrate understanding of both SLA & OLA delivery. This role requires someone who can work rotating shifts to support our 24/7/365 organization. The successful candidate will also have experience in a technical support field, such as network, server, or storage. We offer a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, based on qualifications and experience.

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