Senior Customer Relationship Manager VCIP
7 days ago
Unlock new opportunities with HSBC and take your career to the next level.
HSBC offers a range of exciting opportunities for individuals looking to advance their careers. As a Senior Customer Relationship Manager, you will play a key role in delivering exceptional customer service and driving business growth.
Estimated salary: $80,000 - $110,000 per year.
Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Senior Customer Relationship Manager. In this role, you will be responsible for handling general customer contacts in a contact centre environment, providing high-quality service to achieve maximum customer satisfaction.
- Enable customers to submit their KYC information through video calls, ensuring compliance and faster onboarding.
- Provide excellent customer service to customers via face-to-face interaction, expediting the KYC process.
- Act as a role model for our Group Values and Behaviours, supporting colleagues and customers to deliver superior customer service.
- Maintain awareness of operational risk and minimize its likelihood, including identification, assessment, mitigation, and control.
Key Responsibilities:
Role PurposeHandles general customer contacts in a contact centre environment, typically dealing with multiple products and propositions.
Principal Accountabilities- Enable customers to submit their KYC information through video calls, ensuring compliance and faster onboarding.
- Provide excellent customer service to customers via face-to-face interaction, expediting the KYC process.
- Act as a role model for our Group Values and Behaviours, supporting colleagues and customers to deliver superior customer service.
- Maintain awareness of operational risk and minimize its likelihood, including identification, assessment, mitigation, and control.
- Foster a compliance culture within the team, managing compliance risk and ensuring necessary training is completed.
- Optimize relations with regulators.
- Minimum Graduation or higher, as required by the role.
- Proficiency in languages required by the process.
- Ability to work in flexible shifting schedules.
- High-volume, fast-paced environment experience.
- Proficiency with personal computers and basic software packages, and specialized applications.
- Excellent communication skills.
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