Debt Recovery Specialist

17 hours ago

Hyderabad Secunderabad Telangana, India beBeeDebt Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title

We are seeking a highly skilled Debt Recovery Specialist to join our team. This is an exciting opportunity for an experienced professional to work with us and contribute to the success of our organization.

Key Responsibilities:

  • Follow-up with clients over calls and emails for payments of overdue invoices.
  • Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services.
  • Resolve customer disputes and own these through to resolution.
  • Ensure all activities undertaken are completed in line with internal controls and published processes.
  • Perform sales ledger account reconciliations as required.
  • Respond promptly and completely to both customer and internal enquiries.
  • Escalate debt issues to account manager & line manager.
  • Work closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries & dispute in time.
  • Provide general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, etc.
  • Note and report customer status through account reviews, account notes and meetings with various business stakeholders.
  • Assist in the maintenance of customer contact information.
  • Perform other related tasks as required.
  • Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Required Skills and Qualifications:

  • 2-4 years of experience in B2B collections environment.
  • Excellent verbal and written English communication.
  • Excellent problem-solving skills.
  • Commitment to excellent customer service.
  • Strong attention to detail, goal-oriented.
  • Ability to prioritize and manage multiple responsibilities and meet deadlines.
  • Basic knowledge of MS Office Suite including Excel (a plus).
  • Knowledge of SAP, Salesforce or HighRadius in AR environment (a great bonus).

Benefits:

  • Opportunity to work with a leading organization.
  • Challenging and rewarding role.
  • Competitive salary and benefits package.

Others:

  • Professional development opportunities.
  • Collaborative and dynamic work environment.

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