Process Review Specialist

1 month ago


Noida, Uttar Pradesh, India Paytm Full time
About Us: Paytm is India's leading digital payments and financial services company, which focuses on driving consumers and merchants to its platform by offering various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To further enhance merchants' business, Paytm offers commerce services through advertising and Paytm Mini app store. By leveraging this platform, the company offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.About the Role:
  1. Perform process walkthroughs to identify key risks and implement controls against them.
  2. Conduct business-wise risk assessments and audits, finalizing and submitting reports to senior management and relevant stakeholders.
  3. Develop insightful analysis about business and their strategic and operational implications.
  4. Analyze data from multiple angles, looking for trends that highlight areas of concerns or opportunities.
  5. Identify cost-saving/reduction opportunities.
  6. Ensure that identified bugs/issues are well-defined and root causes are identified.
  7. Suggest remedial action plans (incident or systemic) for rectifying the gaps identified.
  8. Interface with the business for rigorous follow-up for implementation of recommendations and providing support for the same.
  9. Demonstrate the ability to research issues, trends, benchmark studies, etc. via external sources.
  10. Perform internal investigations and conduct root cause analysis of investigation instances.
  11. Be open to working in a dynamic environment.
Expectations/Requirements:
  1. Preferably Chartered Accountant/MBA with minimum 3 years of relevant experience in internal audit/operation audit (preferably from a reputed consulting firm)/candidate from the Payment Industry is highly preferred.
  2. Understanding of risk and control concepts, identify gaps, and suggest best practices.
  3. Process-oriented and have hands-on experience in writing SOPs/Policies.
  4. Practical exposures to data analysis and familiarity with IT tools and audit techniques.
  5. Internal stakeholder engagement.
  6. Good verbal & written communication skills for coordinating across teams.
  7. Excellent team player, comfortable with working with all levels within the company.
Superpowers/Skills that will help you succeed in this role:
  1. Ability to take internal and external stakeholders along.
  2. Must have worked on cost optimization projects.
  3. Strong people management exposure.
  4. Love for simplifying.
  5. Growth Mindset.
  6. Willingness to experiment and improve continuously.
Education: Must be a qualified CA or MBAWhy join us:
  1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
  2. Improve the average revenue per user by increasing cross-sell opportunities.
  3. A solid 360-degree feedback from your peer teams on your support of their goals.
  4. Respect, that is earned, not demanded from your peers and manager.
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story.

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