Accor Hotel Team Member

3 weeks ago


Gurgaon, Haryana, India Accor Full time

Job Description:

As a Guest Service Associate at Accor, you will be responsible for providing exceptional guest experiences.

Main Responsibilities:

  • Attend daily briefings and take on assigned tasks
  • Understand guest levels and room categories
  • Clean and maintain areas of responsibility according to standards
  • Replenish guest supplies and attend to guest requests promptly
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment cleanliness and report incidents to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required

Other Responsibilities:

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene
  • Perform other reasonable duties assigned by management
  • Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job:

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.



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