Freight Forwarding Specialist
4 weeks ago
You will be joining our Customer Care Team to add your expertise and skills to the delivery of customer excellence.
Your RoleYou will be responsible for developing and diversifying business in line with financial and volume targets.Your ResponsibilitiesYou will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:
• To own, monitor, and drive all sales activities for customers within your control, ensuring prospects are identified, qualified, and nurtured through the sales pipeline so as to close profitable and sustainable customer deals.
• To align your sales efforts with customer care location managers, pricing, and business development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing and products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain and update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers and team.
• To focus on customer engagement.
Your Skills and Experiences
Strong focus on customer and stakeholder relationships.
Excellent communication skills.
5-6 years of relevant experience in freight forwarding experience.
Strong time management is key to success.
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