Customer Experience Manager

4 days ago


Jaipur, Rajasthan, India Thrillophilia Full time
Role Overview:

We are seeking a highly skilled and experienced Customer Experience Manager to join our team in Jaipur. As a key member of our customer support team, you will be responsible for managing customer interactions, resolving issues, and ensuring a seamless travel experience.

The ideal candidate will have a strong background in the travel industry, excellent communication skills, and a passion for delivering exceptional customer service.

You will be responsible for handling customer inquiries, complaints, and escalations via calls, emails, and chats in a timely and professional manner. Additionally, you will provide expert guidance on travel-related queries, including booking confirmations, itinerary changes, cancellations, and refund processes.

Your primary goal will be to ensure high customer satisfaction (CSAT) by providing accurate information, resolving issues promptly, and maintaining a strong understanding of Thrillophilia's products, services, and travel packages.



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