Senior Claims Management Specialist
1 week ago
We are seeking a highly skilled Senior Claims Management Specialist to join our team at Maersk.
About the Role
The successful candidate will be responsible for overseeing the claims process, ensuring timely resolution and maintaining high levels of customer satisfaction.
Key Responsibilities
- Lead a team dedicated to efficiently managing claims related to returns in accordance with customer SLAs and KPIs.
- Develop and implement efficient procedures for claim processing to ensure compliance with customer requirements.
- Monitor claim status and track progress to ensure timely resolution.
Team Leadership
- Provide leadership and guidance to the team, ensuring clarity of roles and responsibilities.
- Train and develop team members to enhance their skills and capabilities in claim management.
- Motivate and inspire the team to achieve performance targets and deliver excellent service.
Customer Relationship Management
- Establish and maintain strong relationships with customers to understand their requirements and expectations regarding claim resolution.
- Collaborate with internal stakeholders and customers to address any issues or concerns related to claims management.
Quality Assurance
- Implement quality control measures to ensure accuracy and completeness of claims documentation.
- Conduct regular audits to identify areas for improvement and implement corrective actions as necessary.
Performance Monitoring and Reporting
- Monitor key performance indicators related to claim processing, such as turnaround time and accuracy rates.
- Prepare regular reports and presentations on claim status, trends, and performance metrics for management review.
In return, we offer a competitive salary of $85,000 - $110,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement savings plan, and paid time off. We are an equal opportunities employer and welcome applicants from diverse backgrounds.
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