Senior Process Associate

1 week ago


Vizag, Andhra Pradesh, India Nexgenhiringexperts Full time
Senior Process Associate

We are seeking a highly skilled Senior Process Associate to join our team at Nexgen Hiring Experts. As a key member of our customer support unit, you will be responsible for resolving customer queries related to banking transactions, debit cards, and credit cards.

About the Role:

This is a permanent position with a rotational day shift (between 9 AM to 9 PM) with one rotational week off. We require a minimum of 1 year of on-paper experience in any domain and any graduate or postgraduate can apply.

Key Responsibilities:
  • Provide effective customer support while ensuring a high level of customer satisfaction.
  • Document customer interactions and follow up on issues as necessary.
Additional Benefits:
  • Cab facility: Two-way pickup and drop available.
  • No bond required.

The estimated salary for this role is ₹2,80,000 per annum (In Hand: ₹17,000), plus performance-based incentives. If you have excellent English language skills and above manageable Hindi language proficiency, we encourage you to apply.

Please note that candidates must live within a 25 km radius of Visakhapatnam (MVP) and have an age criteria of up to 38 years. Immediate joiners are preferred. Document requirements include Aadhar Card, PAN Card, Experience Letter, minimum 3 months of pay slips, and all educational documents.



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