Epos Support Specialist
2 weeks ago
Gloposnet Systems Private Limited is a leading company in the Software Development industry, headquartered in London. We specialize in advanced EPOS systems designed for fast and reliable checkouts that drive business growth.
Our cutting-edge solutions enable businesses to manage their operations from anywhere with real-time notifications and powerful integrations. We are committed to delivering exceptional customer experiences and have a dedicated team of 11-50 employees.
Job OverviewWe are seeking a skilled Epos Support Specialist to join our team in Madipakkam, Chennai. This full-time position is suitable for freshers with up to 1 year of work experience and involves providing exceptional desktop application support as well as other technical support duties.
Key Responsibilities- Provide first-level support to clients via telephone, email, and remote access
- Diagnose and troubleshoot hardware and software issues related to POS systems
- Perform regular maintenance and updates on customer systems to ensure optimal performance
- Assist in deploying new POS solutions and ensure proper configuration
- Manage and resolve customer complaints in a timely and professional manner
- Document all support activities and resolutions in the support ticketing system
- Demonstrated ability to handle and resolve customer issues over the phone effectively
- Knowledge of Point of Sale systems and troubleshooting related issues
- Proficiency in identifying and solving technical problems for customers
- Understanding and experience in working with SQL databases
- Familiarity with C# and .NET framework for application support and troubleshooting
A competitive salary of ₹400,000 - ₹600,000 per annum, based on your qualifications and experience. Enjoy a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.
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