Epos Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India Gloposnet Systems Private Limited Full time
About Gloposnet Systems Private Limited

Gloposnet Systems Private Limited is a leading company in the Software Development industry, headquartered in London. We specialize in advanced EPOS systems designed for fast and reliable checkouts that drive business growth.

Our cutting-edge solutions enable businesses to manage their operations from anywhere with real-time notifications and powerful integrations. We are committed to delivering exceptional customer experiences and have a dedicated team of 11-50 employees.

Job Overview

We are seeking a skilled Epos Support Specialist to join our team in Madipakkam, Chennai. This full-time position is suitable for freshers with up to 1 year of work experience and involves providing exceptional desktop application support as well as other technical support duties.

Key Responsibilities
  • Provide first-level support to clients via telephone, email, and remote access
  • Diagnose and troubleshoot hardware and software issues related to POS systems
  • Perform regular maintenance and updates on customer systems to ensure optimal performance
  • Assist in deploying new POS solutions and ensure proper configuration
  • Manage and resolve customer complaints in a timely and professional manner
  • Document all support activities and resolutions in the support ticketing system
Requirements and Qualifications
  • Demonstrated ability to handle and resolve customer issues over the phone effectively
  • Knowledge of Point of Sale systems and troubleshooting related issues
  • Proficiency in identifying and solving technical problems for customers
  • Understanding and experience in working with SQL databases
  • Familiarity with C# and .NET framework for application support and troubleshooting
What You'll Get

A competitive salary of ₹400,000 - ₹600,000 per annum, based on your qualifications and experience. Enjoy a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.



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