Business Solutions Delivery Lead

3 weeks ago


Mumbai, Maharashtra, India Airtel Full time
Job Description

As a Business Solutions Delivery Lead at Airtel, you will be responsible for delivering solutions and services to our customers. Key responsibilities include working with customers to understand their requirements, identifying Airtel Business capabilities, and ensuring project execution meets customer expectations.

Key Responsibilities
  • Lead a team of professionals to deliver solutions and services to customers.
  • Work with cross-functional teams, including NOC, Planning, SCM, CE, and Sales, to ensure smooth project execution.
  • Define and track customer impacting KPIs to ensure high levels of customer satisfaction.
  • Monitor and improve customer support processes to drive customer retention and minimize churn.


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