Global Visa Support Specialist

4 days ago


Mumbai, Maharashtra, India IVS-International Visa Service Full time

Company Overview:

We are a dynamic organization, IVS-International Visa Service, that values client service excellence and professional development.

Estimated Salary Range: ₹10,00,000 - ₹18,00,000 per annum, depending on location and experience.

Job Description:

End-to-End Visa Support:
  • Guide corporate clients through the visa application process for business and tourist visas.
  • Ensure timely collection, verification, and submission of required documents.
  • Address client queries and provide solutions for visa-related issues.
Customer Communication:
  • Act as the single point of contact for clients during the visa process.
  • Provide regular updates on application status, requirements, and changes in policies.
  • Maintain clear, professional, and prompt communication with clients.
Process Management:
  • Coordinate with embassies, consulates, and third-party service providers to ensure smooth visa processing.
  • Monitor and adhere to visa processing timelines and deadlines.
  • Keep track of visa expiry dates and renewal processes for repeat customers.
Relationship Management:
  • Build and maintain strong relationships with corporate clients.
  • Provide tailored solutions to meet client-specific requirements.
Documentation & Compliance:
  • Ensure all applications comply with legal and regulatory requirements of destination countries.
  • Maintain accurate records of applications, payments, and communication.

Key Qualifications:

  • Minimum 3 years of experience in visa processing, preferably with corporate clients.
  • Strong understanding of business and tourist visa application procedures and documentation.
  • Excellent communication and interpersonal skills.
  • Proficiency in email communication and basic office software (e.g., Microsoft Office).
  • Ability to handle multiple cases simultaneously and meet deadlines.
  • Problem-solving skills with attention to detail and customer satisfaction focus.

Preferred Skills:

  • Experience in B2B customer service.
  • Familiarity with visa-related compliance and regulations in different countries.

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