Global Visa Support Specialist
4 days ago
Company Overview:
We are a dynamic organization, IVS-International Visa Service, that values client service excellence and professional development.
Estimated Salary Range: ₹10,00,000 - ₹18,00,000 per annum, depending on location and experience.
Job Description:
End-to-End Visa Support:- Guide corporate clients through the visa application process for business and tourist visas.
- Ensure timely collection, verification, and submission of required documents.
- Address client queries and provide solutions for visa-related issues.
- Act as the single point of contact for clients during the visa process.
- Provide regular updates on application status, requirements, and changes in policies.
- Maintain clear, professional, and prompt communication with clients.
- Coordinate with embassies, consulates, and third-party service providers to ensure smooth visa processing.
- Monitor and adhere to visa processing timelines and deadlines.
- Keep track of visa expiry dates and renewal processes for repeat customers.
- Build and maintain strong relationships with corporate clients.
- Provide tailored solutions to meet client-specific requirements.
- Ensure all applications comply with legal and regulatory requirements of destination countries.
- Maintain accurate records of applications, payments, and communication.
Key Qualifications:
- Minimum 3 years of experience in visa processing, preferably with corporate clients.
- Strong understanding of business and tourist visa application procedures and documentation.
- Excellent communication and interpersonal skills.
- Proficiency in email communication and basic office software (e.g., Microsoft Office).
- Ability to handle multiple cases simultaneously and meet deadlines.
- Problem-solving skills with attention to detail and customer satisfaction focus.
Preferred Skills:
- Experience in B2B customer service.
- Familiarity with visa-related compliance and regulations in different countries.
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