Cloud Computing Systems Architect

1 week ago


Bengaluru, Karnataka, India Observe Full time

About Us

At Observe.AI, we are revolutionizing contact center performance with cutting-edge live conversation intelligence. Our platform is built on the most accurate AI engine in the industry, empowering frontline teams to maximize their performance through coaching and workflow automation.

We are trusted by hundreds of customers and partners, including leading brands like Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent Series C funding led by Softbank Vision Fund 2 has brought our total funding to date to $213M, backed by top investors such as Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator.

Job Overview

We are seeking an ambitious and talented senior engineer for the role of Cloud Computing Systems Architect at Observe AI. In this position, you will design and develop complex software systems using modern cloud computing technologies. Working alongside a team of top technical experts, you'll create a scalable, secure, and multi-tenant platform capable of processing millions of call recordings daily.

Your Key Responsibilities

  • Lead the design and development of complex software systems using modern cloud computing practices and technologies
  • Define and implement software architecture and design patterns that enable scalable and maintainable software systems
  • Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
  • Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
  • Collaborate with cross-functional teams to define and deliver high-quality software products and services

What We're Looking For

To succeed in this role, you'll need:

  • Bachelor's or Master's degree in Computer Science
  • 10+ years of experience in software engineering, with a focus on large-scale, distributed systems
  • Strong programming skills in one or more programming languages, such as Java, Python, etc
  • Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
  • Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologies
  • Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
  • Strong problem-solving skills and a passion for solving complex technical challenges
  • Familiarity with container management tools (e.g. Docker Swarm, Kubernetes)
  • Knowledge of data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
  • Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
  • Ability to perform well in a fast-paced environment

What We Offer

We provide a competitive salary of $150,000 per year, excellent medical insurance options, yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays and recognition policies, a learning & development fund, fun events, and flexible benefit plans for tax exemptions.

We are an Equal Employment Opportunity employer committed to creating an inclusive culture built on respect for all individuals. We welcome people from non-traditional backgrounds and historically marginalized or underrepresented groups to apply.



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