Customer Relations Program Manager
4 weeks ago
Job Summary:
We are seeking a skilled Program Manager to join our team at Carrier, a global leader in intelligent climate and energy solutions. As a Program Manager, you will be responsible for managing customer programs that help companies involved in the manufacture or distribution of temperature-sensitive products to monitor and continuously improve life science and food cold chains.
Key Responsibilities:
- Facilitate the flow of information amongst all the external and internal stakeholders.
- Utilize conceptual modeling to translate and apply the client's operations into software.
- Identify and apply analytics to transform customer data into valuable information/insights.
- Use cold chain expertise and technical writing skills to present issues to customers and initiate potential corrective/preventive actions.
- Perform the necessary troubleshooting in software and report to confirm issues and escalate the responsible team.
Requirements:
- Bachelor's degree in business, supply chain, engineering, computer science, and/or with any other industry-recognized certifications with a minimum 5 years' experience in customer-facing IT Support, customer service, application support, program, project, material, transportation, supply chain management, in the pharmaceutical, food or the transportation industry is desirable.
- Fluent in English, written and verbal are required. Fluent in one or two other languages is strongly desirable.
What We Offer:
We offer a competitive salary and benefits package, including flexible schedules, parental leave, professional development opportunities, and an Employee Assistance Programme. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.
About Us:
Carrier is a global leader in intelligent climate and energy solutions. We are committed to creating solutions that matter for people and our planet for generations to come. Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.
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