Strategic Analytics Lead

1 day ago

Bengaluru, Karnataka, India EXL Full time

About Us:

EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator FrameworkTM, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance.

Our team of experts serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.

We deliver data-driven solutions to business problems through statistical data mining, cutting-edge analytics techniques, and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, we take an industry-specific approach to transform client decision making and embed analytics more deeply into their business processes.

Job Description:

As a Strategic Analytics Lead, you will serve as the primary interface between senior client management and EXL senior leadership. You will interact regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions, and ensure client satisfaction with strong business driving results.

You will manage / lead 1-2 engagement/ projects with different team structures and service delivery models. Responsible for driving revenue generating from these accounts, you will also lead project teams of 3-6 consultants or more, and/or Team Lead and Analysts in all aspects of project execution.

You will play a critical role in defining the problem, structuring the solution, and executing against it. Clearly defining project deliverables, timelines, and methodology laying out the project plan, you will own the execution of the project, ensuring on-time delivery every time, and meeting all project goals.

You will be responsible for managing team members, including definition of objectives, oversight of execution, and evaluation of performance. Providing thought leadership and delivering business insights to identify and resolve complex issues critical to client success, you will actively contribute to business development and attracting, retaining, developing, and motivating a team of diverse and qualified staff.

You will manage communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables.

Candidate Profile:
  • 2+ years of experience comprising analytics service delivery, consulting, solution design, and client management
  • Experience and strong knowledge of the analytics service industry with focus on B2C & Omni-channel retail across customer lifecycle and customer journey
  • Demonstrable leadership ability, superior problem-solving, and people management skills
  • Excellent listening, written communication, and presentation skills
  • Experience/exposure to marketing, operations, sales, merchandizing, and supply chain, retail strategy, project management, cost reduction, and business development for Retail and Media organizations
  • Master's degree in management, data science, economics, mathematics, operations research, or related analytics areas; candidates with BA/BS degrees in the same fields from top-tier academic institutions are also welcome to apply

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