Retail Customer Experience Specialist

1 week ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Regional Retail Trainer

The Souled Store is a leading youth-focused lifestyle brand with a passion for delivering exceptional customer experiences.

We are seeking a highly skilled and experienced Regional Retail Trainer to join our team. This role will be responsible for delivering training programs across multiple stores in a specific region, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

Key Responsibilities:

  • Training Delivery & Facilitation
    • Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
    • Implement role-playing exercises, simulations, and on-the-job coaching.
    • Deliver real-time feedback to employees to improve performance.
  • Onboarding & Development
    • Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.
    • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback
    • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
    • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
    • Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits
    • Visit stores regularly to observe customer interactions and provide real-time coaching.
    • Conduct store training audits to ensure consistency and adherence to company standards.
    • Identify top-performing employees and recommend them for promotions or advanced training programs.

What's in it for You?

Direct impact on enhancing the in-store customer experience.

Opportunity to work in a dynamic, fast-paced retail environment.

Competitive salary, performance bonuses, and growth opportunities within the retail training team.

Transforming your skills into tangible results.

Unlocking employee potential and driving business success.

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