ITIL Service Transition Specialist

3 weeks ago


Bengaluru, Karnataka, India BirlaSoft Full time

**Job Description:**

We are seeking a highly skilled ITIL Consultant to join our team at BirlaSoft. The ideal candidate will have a minimum of 3 years of experience in business analysis and a strong understanding of Scrum and ITIL processes.

**Responsibilities:**

  • Analyze Faros services and collaborate with the team to speed up analysis of IT Infra services for migration on ServiceNow.
  • Work professionally and document, collect artefacts to support decisions.
  • Be comfortable working with data.

**Requirements:**

  • A minimum of 3 years of experience in business analysis.
  • Knowledge of Scrum and ITIL processes welcome such as Service NOW tool.
  • Analytical and Conceptual thinking skills.
  • Teamwork oriented.
  • History of supporting large-scale program with multiple international teams (fluency in English).
  • Good communication skills with a willingness to ask questions.
  • Knowledge of SharePoint.
  • Prior experience of access management system requirements.
  • The candidate has yet produced functional specification document, and yet redacted technical/functional stories.

**What We Offer:**

As an ITIL Consultant at BirlaSoft, you will have the opportunity to work on challenging and exciting IT programs, handle migration of current service catalog tools, and collaborate with international teams.



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