Information Security Professional
3 weeks ago
Job Overview
At NTT DATA, we are seeking an Information Security Professional to join our team of experts in ensuring the security and integrity of our clients’ infrastructure.
We are looking for a highly skilled and motivated individual to provide managed services to our clients, ensuring their security systems and infrastructure remain operational. As an Information Security Professional, you will be responsible for monitoring, identifying, investigating, and resolving technical incidents and problems, and restoring service to our clients.
Key Responsibilities
- Monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
- Log all incidents in a timely manner, capturing required and relevant information for immediate resolution.
- Provide second-level support to incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support.
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follow the shift handover process, highlighting any key tickets to be focused on and a handover of upcoming critical tasks to be carried out in the next shift.
- Evaluate and escalate all tickets to seek the right focus from CoE and other teams, if needed, continue the escalations to management.
- Work with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc.
- Identify problems and errors before they impact a client's service.
- Provide Assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Lead and manage all initial client escalation for operational issues.
- Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensure all changes are carried out with proper change approvals.
- Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
Requirements
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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