Customer Escalation Resolution Specialist

4 days ago

Udaipur, Rajasthan, India beBeeEscalation Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Escalation Resolution Specialist

This position focuses on resolving escalated customer issues, improving customer satisfaction, and maintaining a positive reputation for the company. The Customer Escalation Resolution Specialist will investigate and analyze the root causes of escalations, implement process improvements, and collaborate with cross-functional teams to ensure timely resolutions.

Key Responsibilities:

  • Investigate and resolve escalated customer complaints in a professional and empathetic manner
  • Analyze the root causes of escalations and implement process improvements to prevent recurrence
  • Collaborate with cross-functional teams to gather information and expedite resolution
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved
  • Generate regular reports on escalation trends and suggest improvements to prevent future issues

Required Skills and Qualifications:

  • Excellent communication and problem-solving skills
  • Strong analytical and technical skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in using CRM software and customer support tools

Benefits:

  • Opportunity to make a positive impact on customer satisfaction and loyalty
  • Chance to develop and improve process improvements to enhance efficiency
  • Collaborative and dynamic work environment

We are looking for someone who is:

  • Results-driven and able to prioritize tasks effectively
  • Able to communicate complex ideas clearly and concisely
  • Flexible and able to adapt to changing priorities
  • A team player with a positive attitude and strong work ethic

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